Returns & Refund Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a free 30-day returns policy.

How It Works

• You have 30 days from the date of delivery to request a return.
  
• Returns are completely free — we’ll provide a pre-paid return label.
  
• Items must be returned in their original condition and packaging where possible.
  

Refunds

• Once your return is received and inspected, we will process your refund back to your original payment method.
  
• Refunds are usually completed within 5–7 working days after we receive your return.
  

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your item for a refund and place a new order.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us immediately with your order number and photos. We’ll send a replacement or issue a full refund.

How to Start a Return

To start your return, please contact us at Hello@zenandpops.co.uk with your order number, and we’ll send you the return instructions and free shipping label.